Shipping Policy

Glow Empire — questions about an order's delivery, email us at glowempirehq1@gmail.com and include your order number. We answer within 2 business days.

Digital products

Digital products (guides, planners, workbooks, and templates) are delivered electronically — nothing is shipped. A download link appears right after checkout, and a second download link is emailed to you. Please save your files when you get them.

Physical products

Processing and production: preparation and production times vary by product and are noted on the product page where they apply. Your order ships once it is ready.
Rates and estimates: shipping rates and delivery estimates are calculated and shown at checkout based on the address you enter.
Tracking: when your order ships, we'll email you a shipping confirmation, with tracking information when it's available.
Delays: once an order is with the carrier, delivery timing is in the carrier's hands. Weather, holidays, and carrier delays are outside our control, and estimated delivery dates aren't guaranteed.
Address accuracy: please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address entered at checkout — if you spot a mistake, email us right away and we'll do our best to fix it before your order ships.
Damaged in transit: if your order arrives damaged, email us within 7 days of delivery with a photo of the issue and we'll replace it or refund you, as described in our Returns & Refunds policy.