Returns & Refunds

Glow Empire — questions about any return or refund, email us at glowempirehq1@gmail.com. We answer within 2 business days.

All digital-product sales are final. We do not offer refunds, returns, or exchanges on digital products, because files are delivered instantly after checkout and can't be returned.
How you get your files: a download link appears right after checkout, and a second download link is emailed to you. Please save your files when you get them.
Defective file? If a file won't open, is corrupt, or is missing pages, email us at glowempirehq1@gmail.com within 7 days of purchase and we'll send a corrected file or a fresh download link.
Our digital files are for your personal use only. Please don't share, resell, or redistribute them.

14-day returns: items must be unused, unopened, and in their original packaging, returned within 14 days of delivery.
For hygiene and safety, opened or used beauty and self-care products can't be returned.
To start a return: email glowempirehq1@gmail.com with your order number within 14 days of delivery. We'll reply with the return address and instructions.
Return shipping is the customer's responsibility unless the item arrived damaged or we sent the wrong item.
Refunds go to your original payment method within 5–10 business days after we receive and inspect the return.
Damaged or wrong items: email us within 7 days of delivery with a photo of the issue and we'll replace it or refund you — no need to ship it back.

We handle exchanges as a return plus a new order, so your replacement ships faster.

Items marked "final sale" at checkout can't be returned or exchanged.